Comments: Pranay Shah
Over costly packages compared to other tour operators.rajanish manitripathi
Mental and Physical torture undergone by my family and friends on the vacation tour to Oriental Gateway 2017. Tour to begin from 21st October.
While booking and paying the full amount of Rs92000/- all inclusive per person it was confirmed by your representative Mr Gaurav Gadhvi that direct flights would be given from Mumbai to Malaysia or Singapore.When we received the tickets we were shocked to find the journey was hopping and stopping. We were told that the flight would be in the night. Accordingly,the family a lady and her 2 sons aged 16 and 12years made arrangements to reach Mumbai in the afternoon/evening. Though the tickets were booked in September by the company, we were not informed in advance. A week before we were told that the Departure is in the afternoon on 21st October, ex Mumbai at 15.15 hours,(Mumbai to Chennai, Chennai to Colombo, Colombo to Kuala Lumpur) A full 16 hours journey.
With this change the family had to cancel their earlier booking and took an overnight bus from Ahmedabad to Mumbai to reach Mumbai in time for the flight. There was no tour operator or guide for the entire journey from Mumbai to Colombo.
As if this was not enough, a second shock was received when the immigration authorities said that they cannot enter Malaysia as the Visa was invalid. They were told to make return arrangements or the authorities would put them behind bars and arrange deportation. Imagine the plight of the tourists. There were 14 vacationers for this trip. It was around 7 am in the morning when I received a whatsapp call from my wife of what had happened. The contact person, Mr Kalpesh Shah who was to receive them at Kuala Lumpur airport was not reachable over phone as it was switched off.
Think about there services twice if anyone going there.. All the Best.Sapna Shroff
Best travel coordinator.Parmar Nitesh
Good service and help fullujjavalkumar patel
They change their plans last moment and let you mashed up your days